Brett Caggiano, Robin Leahy, & Jason Hale
Managing cardiac care data is time-consuming and complex. With an overwhelming influx of data from various devices and systems, clinics often struggle to understand it all. Data overload causes crucial insights to get lost in the noise and delays patient care. This leaves administrators without the visibility they need to track clinical quality, staff productivity, and financial metrics effectively.
The PaceMateLIVE™ platform solves these challenges by delivering real-time cardiac data with every transmission, ensuring clinics have the most current information at their fingertips. By consolidating disparate data sources into a single, intuitive dashboard, we empower clinicians to track patient progress comprehensively. At the same time, clinic administrators gain full control over their team’s productivity, with tools to monitor key metrics, including efficiency, productivity, and accuracy.
With powerful analytic dashboards and support for custom queries and reports, PaceMate offers the flexibility to adapt to each clinic’s unique needs. The outcome is improved patient care through real-time tracking, facilitating timely interventions. This results in smoother workflows, and enhanced operational visibility, ensuring no patient is left behind.
The Critical Role of Real-Time Data in Health Record Systems
Early intervention can make all the difference. Clinicians use PaceMate to easily track patients who have deteriorating conditions and act to adjust care plans or medications. One example is PaceMate’s ability to identify device upgrade candidates, helping clinics highlight patients who might benefit from device upgrades, tests, and other procedures. This tool has allowed PaceMate clinician users to preemptively identify patients in need of enhanced therapies, and diagnostic testing, with a reduction in time to treatment.
PaceMate’s Guideline Directed Medical Therapy (GDMT) dashboard supports Heart Failure teams by providing fresh, actionable data pulled directly from the EHR with every transmission, enabling them to identify patients on sub-standard medication regimens. The use of these analytics enables clinical teams to view data at a ‘population level’ avoiding the need for transactional encounters to identify patient or device issues.
The shift to remote work created new challenges for clinic administrators in monitoring staff productivity. The platform provides real-time visibility for staff and provider performance, making it easy to spot where support is needed or where processes can be optimized. Administrators are now empowered to identify potential bottlenecks and implement improvements, ensuring the entire team works efficiently toward patient care.
Access to fresh data speeds up clinical decisions and enhances operational strategies. For example, one large device clinic that uses PaceMate has leveraged patient location data to determine the best area to open new office locations. Timely information about patient volume, outcomes, and staffing enables clinics to allocate resources effectively. In a field where clinicians and providers are overwhelmed by remote data, the ability to make informed, data-driven decisions in real-time is invaluable.
The Versatility and Customization of the Analytics Platform
PaceMate is equipped with a range of analytic dashboards that provide clinics with critical insights at a glance. These include comprehensive tracking with insights into device volumes categorized by type and manufacturer, as well as transmission volumes for each device. Other features, like the Frequent Flier dashboard, help clinics identify overutilization of remote monitoring. Patients transmitting data frequently may benefit from device or alert reprogramming, patient education, or changes in therapy.
With detailed device and lead recall information, as well as comprehensive billing tracking, the platform ensures clinics have a holistic view of clinic operations and financial performance. These dashboards serve as a robust foundation, allowing clinic leadership and administrators to monitor performance and make data-driven decisions swiftly.
The PaceMate Partnership
At PaceMate, we recognize every clinic has distinct needs, which is why we actively invite our customers to share their ideas for customization. We collaborate closely with clinics to turn concepts into reality. This partnership ensures our platform evolves alongside the specific requirements of its users. Dr. Erich Kiehl, Director of Electrophysiology Research, and Electrophysiologist at Sentara, highlights the importance of adaptability in a rapidly changing data landscape.
“We don't know what the next five years are going to bring data-wise, so we need to have a platform that's flexible to deal with and I think PaceMate's an ideal one for that,” said Kiehl.
We have partnered with various clinics to develop custom solutions addressing their specific challenges. For example, our customers have successfully implemented features like CardioMEMs Missed to Follow-up, allowing heart failure teams to ensure all CardioMEMs patients are tracked appropriately. This is an important tool to have due to CardioMEMs patients transmitting daily and being in an advanced disease state.
Another notable success story is our recall search dashboard, enabling clinics to quickly identify devices or leads affected by recent recalls, advisories, and field actions. This tool has allowed clinics to easily populate a list of the most at-risk patients in their clinic. Without this information, clinics would have trouble tracking patients who are under their care that were implanted elsewhere. Being versatile in our data query customization improves patient outcomes daily.
The Transition to a Digital Landscape
Large device clinics are challenged by a limited talent pool and staffing shortages. The ability of clinical experts to monitor patients remotely is essential to ensuring their safety and well-being. With the rise of remote monitoring devices and telemedicine, clinics can benefit from real-time, actionable data to deliver care from afar. PaceMateLIVE supports this shift by collecting and aggregating patient information into easily digestible formats, allowing clinicians to identify health trends early on and intervene when necessary. This enhances patient care and opens the door to cutting-edge research, enabling providers across the country to gain valuable insights for continuous improvement.
In today’s regulatory landscape, maintaining compliance is both critical and increasingly challenging. PaceMateLIVE helps clinics meet these demands by standardizing the way data flows through the system, reducing the opportunity for errors. Whether it’s ensuring accurate billing, tracking device recalls, or complying with reporting requirements, our customizable reports provide clinics with the tools to stay compliant while drastically reducing administrative burdens. This helps mitigate risk and allows staff to focus on patient care rather than paperwork.
As the healthcare industry continues to embrace innovation, clinics face the challenge of sifting through data overload while ensuring no critical information is missed. PaceMate’s analytics enable clinical teams to view data at a ‘population level’ avoiding the need for transactional encounters to identify patient or device issues. This creates efficiency, offering a solution to identify the most clinically actionable information, and delivering tailored patient care that meets the highest standards.
Real-time data is the cornerstone of effective clinical decision-making. With up-to-date insights, clinicians can preemptively identify patients who may require increased care, ensuring timely interventions and improving outcomes. For administrators, the ability to track staff performance and identify inefficiencies allows for enhanced practice functionality and an elevated level of patient care.
Lastly, access to comprehensive data for clinical research has never been easier. By integrating seamlessly with Electronic Health Records and pairing that information with real-time patient data, PaceMate provides clinics with a powerful resource for improving care and advancing research.
Discover how PaceMate can transform your clinic’s operations and patient care, schedule a demo today.
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