Device Clinic Management—Part 4: Monitoring Non-Wireless Device Patients
by Rebecca Revell, RN, BSN, CCDS, PaceMate™ Director of Patient Communications
by Rebecca Revell, BSN, RN, CCDS, PaceMate Director of Patient Communications
The clinical benefits of remote monitoring in the CIED patient population are well documented and scientifically supported. Quite simply, remote monitoring saves lives. But remote monitoring success often hinges on one basic question: Will patients uphold what clinical teams ask of them?
Various issues frequently prevent patients from successfully experiencing the advantages of remote cardiac monitoring. If patients never set up their monitors, leave their wireless transmitters unplugged, or do not have the necessary connections at home for their given device type to transmit data, they will never realize the clinical benefits of remote monitoring.
Conquering these device use barriers can eliminate frustration for both patients and clinical teams. Ideally, the patient education process begins prior to device implant. It is important to set realistic and well-informed expectations with the patient and patient’s family about remote monitoring function and cost, as well as the rationale for remote monitoring of their prospective implant.
But patient education should continue past the implant procedure and into the clinic follow-up visits, with consistent messaging from providers, device reps, and clinic staff. When this education process breaks down or the communication is not effective, patients are more likely to experience a less-than-ideal connection with their home monitor. But continued education helps to instill trust and understanding between the parties involved.
Providing consistent messaging throughout and beyond the implant procedure into remote follow-up poses multiple challenges for clinic and hospital staff.
Accurately educating patients on their specific equipment, according to each patient’s individual situation, can make all the difference between a compliant and a non-compliant patient. PaceMate’s dedicated team of Patient Communication Specialists are highly trained and knowledgeable—able to provide this patient-specific education on remote monitor function and purpose.
Our compassionate care model ensures that every patient is treated like family, and education is disseminated at each patient’s own level of understanding. At PaceMate, we believe that informed patients are empowered patients, and empowered patients are compliant patients. Find out how we can support your efforts to educate cardiac device patients.
by Rebecca Revell, RN, BSN, CCDS, PaceMate™ Director of Patient Communications
by Robin Leahy, MSPH, BSN, RN, FHRS, CCDS, PaceMate VP of Customer Experience, and Rebecca N....
by Rebecca N. Revell, RN, BSN, CCDS, and Robin Leahy, MSPH, BSN, RN, FHRS, CCDS